Effective Date: May 7, 2026
Thank you for shopping with KymTokyo. Below is our shipping policy to help you understand our delivery process.
1. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time
Estimated delivery times:
- Local Shipping: 2–7 business days
- International Shipping: 7–21 business days
Delivery times may vary depending on location, customs, or courier delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected delivery method.
We may occasionally offer:
- Free shipping promotions
- Discounted shipping offers
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS.
5. Customs & Duties
International customers may be responsible for:
- Customs fees
- Import duties
- Taxes charged by their country
These fees are not included in the product or shipping price.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. KymTokyo is not responsible for orders delivered to incorrect addresses provided at checkout.
7. Lost or Delayed Packages
KymTokyo is not liable for delays caused by:
- Courier companies
- Weather conditions
- Customs processing
- Unexpected delivery issues
If your package is significantly delayed, please contact us for assistance.
8. Contact Us
For shipping-related questions:
KymTokyo
Email: kymtokyo@gmail.com
Phone: 0815 380 6261